In 2022/23, the Financial Ombudsman Service made significant progress in improving the level of customer service that we offer, whilst going through a period of transformation as an organisation. Some key performance highlights from the year include:

  • 165,149 complaints received.
  • 209,471 complaints resolved.
  • reducing the median time customers had to wait for a resolution to their complaint from 6.4 months in 2021/22 to 4.8 months in 2022/23

The full report can be read here