Key statistics in the Overview include: 

  • 28% of complaints concerned an issue of customer service. 
  • 80% of complaints were made by complainants in the Republic of Ireland, with one in five complaints reflecting the cross-border nature of financial services markets. 
  • Banking complaints represented 55% of all complaints received. The conducts most complained of for banking complaints were customer service, disputed transactions and maladministration. 

The Overview of Complaints 2022 can be read here