Key statistics in the Overview include:
- 28% of complaints concerned an issue of customer service.
- 80% of complaints were made by complainants in the Republic of Ireland, with one in five complaints reflecting the cross-border nature of financial services markets.
- Banking complaints represented 55% of all complaints received. The conducts most complained of for banking complaints were customer service, disputed transactions and maladministration.
The Overview of Complaints 2022 can be read here